Why can I not claim an Instant Win Prize?

There are a few reasons why you are unable to create an account on Surf Giveaways, cannot claim Instant Win Prize giveaways, or are prevented from creating a new account(s).

Surf has recently taken supplementary security measures to flag accounts that may be high risk, fraudulent, or botting with several accounts with our new email and IP restrictions.

New email and IP restrictions are being implemented to allow or deny access based on the email, and/or IP address of the user attempting to connect. This is a useful tool for protecting Surf and our users — preventing high-risk/fraudulent users from unauthorized access or malicious activity.

How Can I Get In Touch With Surf About This?

User feedback is really important to us and is at the centre of all our key decisions, so we appreciate your comments and for letting us know your feedback — it is valuable for our team. If you have any comments and concerns regarding email and IP restrictions at any time, or, you believe your account has been inaccurately flagged, feel free to leave us a note at lossprevention@joinsurf.com.

We are more than willing to support your questions and concerns and/or take in your suggestions. We hope you can continue to get value out of our experience at Surf Giveaways.