How do I obtain my IG data files in JSON format not HTML?

When you receive your IG data in HTML format it means it was requested through the mobile app. 

To obtain a JSON format of your files you must use a Google Chrome desktop browser to access Instagram and then when requesting your data you will be prompted to an option allowing you to receive the files in JSON.

*Please note: Despite our best efforts, Surf Analytics will no longer be able to update Instagram data outside of uploaded reports. Recently, Instagram changed its API significantly, incapacitating our ability to capture data. Since then, we've been working to document and modify our processes. Our developers have reached the conclusion that this is no longer feasible.

Have questions? Reach out to us at success@joinsurf.com for a chat!