How do I obtain my IG data files in JSON format not HTML?

When you receive your IG data in HTML format it means it was requested through the mobile app. 

To obtain a JSON format of your files you must use a Google Chrome desktop browser to access Instagram and then when requesting your data you will be prompted to an option allowing you to receive the files in JSON.

Have questions? Reach out to us at success@joinsurf.com for a chat!