Instagram won’t send my data after requesting a download?

In most cases Instagram fulfills data requests in 48 hours but for larger accounts it can sometimes take as long as 1 week. If you are unable to receive your data upon the first request we encourage you to attempt again. 

Unfortunately we cannot intervene to help you obtain data from Instagram, but if you have attempted to access your data several times with no response from Instagram, contact success@joinsurf.com to see what our team is able to do in your case!