My Instagram and/or Twitter reports have been processing for a while. What should I do?

If you’re experiencing wait times of over 72 hours for your report, contact success@joinsurf.com where one of our Customer Success Specialists can help!

*Please note: Despite our best efforts, Surf Analytics will no longer be able to update Instagram data. Recently, Instagram changed its API significantly, incapacitating our ability to capture data. Since then, we've been working to document and modify our processes. Our developers have reached the conclusion that this is no longer feasible. Twitter remains unchanged.