Why can I not access Surf?
At Surf, we are committed to providing a secure and enjoyable experience for all our users. To maintain the integrity of our platform, we have implemented advanced fraud prevention measures to safeguard against unauthorized access and protect our users from potential risks.
Our third-party fraud prevention system creates an overall risk analysis score based on recent behaviour, reputation, and machine learning. The analysis score ranges from 0 to 100, where higher scores indicate a greater likelihood of fraudulent activity.
Our Fraud Prevention System will automatically ban email addresses that score high on this risk analysis scale. This measure is in place to swiftly identify and block potentially fraudulent accounts, ensuring the safety of the Surf community.
How Can I Get In Touch With Surf About This?
User feedback is critical to us and is at the centre of all our key decisions, so we appreciate your comments and for letting us know your feedback — it is valuable for our team. If you have any comments and concerns regarding email, phone, and IP restrictions at any time, or believe your account has been inaccurately flagged, feel free to leave us a note at lossprevention@joinsurf.com.
We are more than willing to support your questions and concerns and/or take in your suggestions. We hope you continue to get value out of our experience at Surf, along with our amazing rewards and giveaways.